Information we receive
When you contact VividStitch Studio, we receive the name, email address, optional phone number, and message you submit. We use this information to respond to your request and maintain a record of support communication.
Local browser preferences
The catalog may store tracked course IDs and cart quantities in your browser’s local storage. The site may also store a theme preference and cookie-consent choice. These values help the interface remember your choices and are not a substitute for an account database.
How information is used
We use submitted information to provide support, improve course descriptions, understand general service requests, and maintain site security. We do not sell contact information or use it to make sensitive inferences.
Sharing and retention
We share information only with service providers needed to operate communications or hosting, under appropriate confidentiality expectations. We retain messages only as long as reasonably necessary for support, legal obligations, and business records.
Your choices
You may clear local storage through your browser settings. You may ask to access, correct, or delete a contact message by writing to [email protected]. We may need to verify the request before acting.
Updates and contact
We may update this policy when our practices change. The effective date above identifies the current version. Questions can be sent through our contact page.